Terms & Payment Instructions

Payment Terms

Once your order has been placed, the confirmation page will provide you with a link (DOWNLOAD PDF) to your invoice for your records. A payment link (SECURE PAYMENT) will also be displayed. Using the Invoice Number (provided on the confirmation screen and invoice PDF), you'll be taken to our secure payment gateway. There, you will pay for your order with a major credit or debit card. Important Note: Be sure to enter your Tru-Seal Invoice Number. You may disregard the Account Number field. See image below for reference.


Processing & Shipping

Your order will be processed and shipped via USPS First Class Mail as soon as your payment is received. Our processing & shipping turnaround is typically within 1-2 business days. And we'll be transparent with our communication if there are any issues (inventory, equipment, personnel, etc.). The most important step, however, is following through with your payment after placing your order.

Returns & Refunds

We want you to be happy with your purchases and, ultimately, become a loyal Tru-Seal customer. If you have any issues with the products you receive, please contact us immediately so we can work together toward a remedy. If you ordered the wrong product(s), we'll exchange them. If there's a problem or defect with the product(s) you received, we'll replace them. And if you tried Tru-Seal and just don't like them, send back any unused product(s) and we'll issue a refund credit back to the card used during checkout.